RTR Performance© Business Policies
RTR Performance© is an part-time hobby that has grown into a side business. The products here have had many development hours put into them so that they could be shared with the rest of the Geo/Isuzu community. We do our best to respond to your request as soon as possible, please allow 24-48 hours for replies to general inquiries. We are committed to your privacy. Our policies on business transactions with RTR Performance© are as follows:
Warranty & Liability Info
All products sold by RTR Performance© should be installed by qualified automotive service professionals and are for off-road use. RTR Performance© IS NOT LIABLE OR RESPONSIBLE FOR ANY DAMAGE THAT MIGHT OCCUR DUE TO THE USE OR MISUSE OF THESE PERFORMANCE MODIFICATIONS. You should make sure you understand the full ramification of any modifications you make to your vehicle.
Parts cannot be warranted beyond the warranty of the manufacturer, when not manufactured by RTR Performance©. Any products found to be defective in workmanship or materials will be repaired, exchanged, or replaced at the sole option of RTR Performance©, after inspection and approval. RTR Performance© is liable for only the cost of the part(s) supplied, not for any additional expenses incurred such as labor, lost time, or other parts damaged.
Our return policy is simple. Within 15 days of receipt of your order, you may return Any item in its original condition. All paper work must accompany your return and the box/product must be in brand-new condition. Simply indicate the reason for your return, include the packing slip, and wrap the package securely. Ship it to the address given by us. For your protection, we recommend that you use Fed-EX ®, UPS® or any Insured Parcel Post for shipment. You must e-mail us at for a return authorization number and for the address to be shipped. NO ITEMS WILL BE ACCEPTED WITHOUT A RETURN AUTHORIZATION NUMBER. Please note that we can process returns and refunds only for items purchased from RobieTheRobot.com. You may also cancel unshipped items. To cancel an order already placed write to us at .
All returns must be pre-approved by RTR Performance©. The parts will be inspected by RTR Performance© and if in satisfactory condition, we will issue a credit within 72 business hours. A 20% restocking charge will be charged on all returns due to customer error or any problems not caused by RTR Performance© or that RTR Performance© cannot resolve.
We will notify you of your refund via e-mail once we have received and processed the returned item. Please note that we refund shipping costs only if the return is caused as a direct result of OUR error that RTR Performance© cannot resolve.
Personal & Financial Information
We will NEVER release an individual's personal or vehicle information without consent or due legal process except. Your credit card number, checking account and other financial information will not be revealed to anyone outside of RTR Performance© for any reason except for any information necessary to properly process your order. Required information is necessary for us to process transactions, protect you against credit card or checking account fraud and allows us to contact you should the need arise.
Notification of Changes
PayPal - Bank Transfers, Credit cards (Visa / MC) and debit orders are processed through PayPal www.PayPal.com
We do accept checks and money orders made out to: Robie Blair.
Please understand the following criteria for credit card usage:
- Shipping must be to the person and address that are shown on the card. Regular customers in good standing may have parts shipped to alternate addresses at RTR Performance's© discretion.
- Orders are shipped via FedEx Ground, UPS Ground, or USPS Ground unless otherwise requested. Additional fees may apply.
- Credit Card fraud will be prosecuted to the fullest extent of the law
Prices - All prices are subject to change without notice. The most current price list is available from the RTR Performance© web page. If there is a question, contact us for the most current pricing.
EMAIL ORDERS - are greatly preferred and may be placed anytime. We try to view our incoming mail daily. But while RTR Performance© is a large part of our lives, we still have day jobs. Sometimes we will be out of the office on business for a few days so please be patient. We will respond ASAP.
All orders should include information of year, make, model, engine, VIN# [for factory parts], type of driving done, etc. etc.. Full name, address, phone number(s) are also necessary.
MAIL ORDERS - We suggest sending a certified check, cashiers check, or money order for your order. Personal checks, or Money Orders that are printed at home via your accounting software, require a minimum of two weeks to clear before the parts order can be processed.
SHIPPING - All shipments will be sent via UPS, FedEx or USPS at RTR Performance's© discretion. Express deliveries are available for an additional fee. Oversize and/or overweight orders will normally be sent by truck. Freight must be prepaid on all truck shipments. UPS and FedEx will not deliver to P.O. Boxes. We must have a street address. If you do not have a street address the U.S. Postal Service will be used.
SHIPPING CHARGES - RTR Performance© charges actual shipping costs based on the delivery company's Rate estimator. This estimation is usually fairly close to what is actually charged.
HANDLING CHARGES - RTR Performance© May add a handling charge at it's descretion based on special shipping materials needed or rush orders.
ALTERNATE DELIVERY ADDRESSES - Regular customers in good standing may have packages shipped to alternate addresses at RTR Performance's© discretion. Otherwise all packages will be sent to the billing address.
PACKAGING - To help keep expenses down, we try to recycle most usable boxes we receive. If a special container is required, then an additional handling fee may be added on.
TRACKING NUMBERS - Tracking numbers are only issued in special cases or at the descretion of RTR Performance©. IF your package is late, email us and we will track the package for you.
INTERNATIONAL SHIPMENTS - Orders must be prepaid in U.S funds. Call, write, or fax in advance to obtain the total cost of the order and shipping. All duties/import fees/border fees are the sole responsibility of the customer. This includes Canadian customers. A street address is required, P.O. Boxes are not acceptable.
REFUSED SHIPMENTS - The customer is responsible for freight (both ways) on any shipment refused for any reason. No future orders will be processed until the customers account has been cleared. Future orders must be prepaid in full.
CANCELLATIONS - Any canceled orders will be charged to the customer at the cost incurred by RTR Performance© at the time of cancellation.
RETURNED SHIPMENTS - Any returned items that were not deliverable due to lack of payment, or not in 3 attempts, must have shipping paid both ways by the customer before any future orders will be processed for the customer.
SALES TAX - Colorado residents will be charged the appropriate local sales tax in all purchases. Use and/or sales taxes due on untaxed interstate sales are the responsibility of the customer.
BACKORDERS - Will be shipped as soon as possible. You will be notified on your order status as new information becomes available. If you would like a refund instead of waiting, please let us know.
DAMAGE CLAIMS - The carrier is responsible for delivering merchandise in satisfactory condition. All deliveries should be inspected, any damage pointed out to the carrier, and call us immediately. RTR Performance© cannot replace merchandise damaged in shipping if you do not call us and keep all packing materials.
Note: Many special order items are NOT returnable.
At it's discretion, RTR Performance© reserves the right to publish any/all and/or whole/partial correspondence with the owner or employees of RTR concerning any part of RTR. By contacting any authorized agent of RTR, the correspondor forfeits any right to prevent the correspondee from publishing that correspondence.
© RTR Performance© 2018